Vision

| Quality
At Protection UNIT, service quality and customer satisfaction are more than just words. Our teams apply passion for the profession, respect for the customer and a love of a job well done.
We strive to continuously improve our services. In this connection, we have put in place a process for continuous quality control and regular evaluation that illustrates our desire for transparent dialogue with our customers in the context of a genuine partnership. Our objective: to offer the best quality solutions on the market!
Our concern for quality is also reflected in the continuous training and specialisation of our agents. This drive for excellence is what motivates us every day in the field.

| A Belgian company
Did you know that Protection UNIT is the only 100% Belgian leading player in the national market? In fact, our purely Belgian identity is one of our strengths.
What’s more, even though we are growing, we are not forgetting our values, particularly our characteristic family spirit that clearly remains an important part of our DNA. At Protection UNIT, our agents and customers are not just numbers!

| New technologies
New tools enable our agents to develop new skills as these tools will always require human supervision, meaning that agents will have to increasingly specialise. New technologies, such as drones, provide an opportunity for simplifying the work of our agents, making it safer and more efficient, while also allowing us to offer services that better cater to our customers.

| Local
We will continue to grow, while maintaining close ties with our customers and partners thanks to proactive communication, our local knowledge, mutual trust and attentiveness.

| Digitisation
Digitisation has, through various trends and technologies, had a significant impact on our professional environment for some time. Digital change is an important part of Protection UNIT’s strategy, which is positioning itself as a true Smart Company.
The main objectives of this digital transformation are improving the customer experience, enhancing operational efficiency and developing our capacity for collaboration.